Loading...
Last Updated: January 28, 2026
These Terms of Service constitute a legally binding agreement made between you, whether personally or on behalf of an entity, and Công ty TNHH DANAHOST (doing business as Danahost, "&Company", "we", "us", or "our"), concerning your access to and use of the Danahost property management platform and its related services ("Services").
By accessing or using the Services, you acknowledge that you have read, understood, and agree to be bound by all of these Terms. If you do not agree with all of these Terms, then you are expressly prohibited from using the Services.
Questions? Please contact [email protected].
Summary: This section introduces the parties to the agreement and the scope of the Services.
We are Công ty TNHH DANAHOST (doing business as Danahost), located at 33 Giang Van Minh Street, Hoa Cuong Ward, Da Nang City, Vietnam ("Company", "we"). We operate the website https://danahost.vn ("Website") and related products, applications, and services (collectively, the "Services"). Contact email: [email protected].
These Terms of Service ("Terms") constitute a legally binding agreement between you (whether personally or on behalf of an entity, referred to as "User" or "you") and the Company. By accessing or using the Services, you acknowledge that you have read, understood, and agree to be bound by all of these Terms.
Danahost is a Software-as-a-Service (SaaS) property management platform, providing tools for managing bookings, guests, operations, and reporting for property owners and managers. The information provided on the Services is not intended for distribution to or use in any jurisdiction where such use would be contrary to law. Users accessing the Services from outside Vietnam are solely responsible for compliance with local laws.
Summary: You must create an account, provide accurate info, and keep your login credentials secure.
To use the Services, you must create an account and provide accurate, complete, and updated information. You must have full legal capacity and not be a minor under the laws of your jurisdiction. If registering on behalf of an entity, you confirm you have the authority to bind that entity.
You are entirely responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You must notify the Company immediately of any unauthorized access. The Company is not liable for any losses arising from your failure to protect your account information.
If you provide any information that is untrue, inaccurate, not current, or incomplete, the Company has the right to suspend or terminate your account and refuse any and all current or future use of the Services.
Summary: Danahost offers free and paid plans (monthly/yearly). Payment is made upfront via QR code. No auto-renewal. No refunds except in special cases.
Danahost offers service plans including a free tier (Free) and paid plans with monthly or annual billing cycles. Features, limits, and pricing details for each plan are published on the Website under Pricing and may be updated from time to time.
The Company reserves the right to adjust its pricing. Any price changes will be communicated via email at least 30 days before taking effect and will only apply to the next billing cycle. Your current price is locked in for the duration of the cycle you have already paid for.
Users who cancel their own accounts or are terminated due to Terms violations are not eligible for refunds for the remaining cycle.
Prices do not include value-added tax (VAT) and other taxes as required by law. You are responsible for paying all applicable taxes.
Summary: The Company owns the Services. You retain ownership of your data. Feedback is licensed to the Company.
We are the owner or the licensee of all intellectual property rights in our Services, including source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics in the Services (collectively, the "Content"), as well as the trademarks, service marks, and logos contained therein (the "Marks"). Our Content and Marks are protected by Vietnamese copyright and trademark laws and international treaties.
Subject to your compliance with these Terms, the Company grants you a non-exclusive, non-transferable, revocable license to access and use the Services for your internal business purposes. You may not copy, reproduce, distribute, sell, license, or commercially exploit any part of the Services without express written permission from the Company.
You retain full ownership of all data you input into or upload to the Services ("User Data"). By using the Services, you grant the Company a non-exclusive, term-limited license (for the duration of your use of the Services) to host, process, and display User Data solely for the purpose of providing the Services to you.
By submitting feedback, suggestions, ideas, or comments regarding the Services ("Feedback"), you grant the Company a perpetual, irrevocable, worldwide, royalty-free, non-exclusive license to use, modify, and incorporate such Feedback into the Services or Company products without further compensation or acknowledgment to you. You retain moral rights to the Feedback under Vietnamese law.
If the Services allow you to post content ("Contributions"), you retain ownership and grant the Company a non-exclusive, worldwide, royalty-free license to display, distribute, and use the Contributions within the scope of operating the Services. You represent that your Contributions are original, do not infringe third-party rights, and you bear full responsibility for their content.
Any violation of the Company's intellectual property rights will constitute a material breach, and the Company reserves the right to terminate your access to the Services immediately while retaining the right to seek damages.
Summary: Do not use the Services for harmful, illegal purposes, or to compete with the Company.
When using the Services, you agree not to engage in the following activities:
The Company reserves the right to determine violations and take appropriate action at its reasonable discretion.
The Company reserves the right, but not the obligation, to:
Summary: The Company commits to making reasonable efforts to maintain 99.5% uptime. Technical support is available via email during business hours.
The Company explicitly commits to expending commercially reasonable efforts to make the Services available with a target uptime percentage of 99.5% in each calendar month, excluding scheduled maintenance times notified in advance and force majeure events.
The Company will notify you at least 24 hours in advance via email or through the Services regarding scheduled maintenance. Emergency maintenance due to security flaws or critical issues may be performed immediately with notice provided as soon as practicable.
The Company provides technical support via email ([email protected]) during business hours (Monday to Friday, 8:00–17:00 ICT). The Company will make efforts to respond within 24 business hours. Specific support levels may vary depending on the service plan.
The above uptime commitment is a commercially reasonable effort target, not an absolute guarantee. The Company is not liable to provide compensation for failing to meet the uptime target unless expressly specified in a specific service plan or separate enterprise agreement.
The Company reserves the right to modify, update, or discontinue any feature of the Services at its business discretion. For changes that significantly impact core functionalities you are currently using, the Company will make reasonable efforts to provide advance notice.
The Company does not guarantee that the Services will operate continuously without interruption. Hardware, software, maintenance issues, or factors beyond its control may cause temporary interruptions. The Company will use reasonable efforts to resolve issues and minimize downtime.
In the event the Company decides to permanently discontinue the Services in their entirety, the Company will provide at least 90 days notice prior to the shutdown date and provide a mechanism for you to export your User Data during that period.
Information on the Services may contain typographical errors, inaccuracies in pricing, or descriptions. The Company reserves the right to correct errors at any time without liability for any past inaccuracies.
Summary: You can cancel at any time. The Company may terminate for breach (10 days to cure) or without cause (30 days notice). 15 days to export data after termination.
These Terms become effective upon your initial use of the Services and will remain in effect until terminated as provided below.
You may cancel your account at any time via your account settings or by contacting [email protected]. Cancellation will be effective at the end of the current billing cycle. You will retain access to the Services until the end of the paid cycle.
The Company may suspend or terminate your account immediately if you materially breach these Terms, including but not limited to: payment defaults, prohibited activities, IP violations, or using the Services in a way that harms the Company or other users. For curable breaches, the Company will provide notice and allow you 10 days to cure the breach before terminating.
The Company reserves the right to terminate your account without cause by providing 30 days notice via email. In such cases, you will receive a prorated refund for any prepaid but unused portion of the Services.
Upon termination for any reason:
Summary: You are the Data Controller; Danahost is the Data Processor. Data may be stored in VN and overseas. Compliance with Decree 13/2023.
In the context of the Services, you act as the Data Controller regarding the personal data of customers that you input into the system. The Company acts as the Data Processor on your behalf, processing personal data solely for the purpose of providing the Services.
The Company commits to:
You are responsible for:
In the course of providing the Services, data may be stored and processed on servers located in Vietnam and/or overseas via reputable cloud infrastructure providers. By using the Services, you consent to this cross-border data transfer. The Company commits to using only providers that adopt suitable security standards and comply with cross-border data transfer requirements under Vietnamese law.
The Company retains User Data for the duration of your use of the Services and for 15 days following termination to facilitate data export. After this period, the Company has the right to delete the data, unless required by law to retain it longer. While the Company performs regular backups, you are advised to maintain your own backups for critical data.
Summary: Both parties commit to keeping each other's confidential information secret during usage and for 2 years after termination.
Each Party agrees not to disclose the other Party's confidential information to any third party without prior written consent, except where: (a) the information is already public without fault of the receiving party; (b) disclosure is required by law or a competent authority; or (c) disclosure is made to employees, consultants, or subcontractors who need to know and are bound by confidentiality obligations.
"Confidential Information" includes business data, customer data, pricing, strategies, technical information, and any information marked as confidential or that the recipient should reasonably understand to be confidential by its nature.
Confidentiality obligations survive for the duration of Services usage and 2 years following termination.
Summary: Services are provided "AS IS". Company makes reasonable efforts but no absolute guarantees.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, the Services are provided on an "AS IS" and "AS AVAILABLE" basis. The Company disclaims all implied warranties, including warranties of merchantability, fitness for a particular purpose, and non-infringement.
Specifically, the Company does not warrant that:
However, the Company commits to: (a) provide the Services with reasonable skill and care in accordance with industry standards; (b) maintain suitable security measures to protect User Data; and (c) make commercially reasonable efforts to resolve reported issues.
Summary: Maximum liability = 12 months' paid fees. No liability for indirect damages. Exceptions for willful misconduct.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, the Company and its directors, employees, and agents shall not be liable for any indirect, consequential, incidental, special, or punitive damages, including lost profits, lost revenue, lost data, loss of business reputation, or cost of substitute services, arising from or related to the use of the Services, even if the Company has been advised of the possibility of such damages.
The above liability limitations do not apply to:
You acknowledge that the liability limitations in this provision are an essential element of the pricing of the Services and the Company would not provide the Services without these limitations.
Summary: Mutual indemnification. User indemnifies for Terms violations. Company indemnifies for IP infringement by the Services.
You agree to defend, indemnify, and hold the Company (including its subsidiaries, affiliates, officers, employees, and agents) harmless from and against any claims, losses, damages, liabilities, and expenses (including reasonable attorneys' fees) arising out of:
The Company will indemnify you against third-party claims asserting that the Services themselves (excluding User Data or third-party content) infringe upon registered intellectual property rights in Vietnam, provided that you promptly notify the Company, allow the Company to control the defense, and fully cooperate.
The indemnified party must: (a) provide written notice within a reasonable time; (b) allow the indemnifying party to control the defense and settlement; and (c) fully cooperate at the indemnifying party's expense. The indemnifying party may not settle if it requires the indemnified party to admit liability without their consent.
These Terms are governed by and construed in accordance with the laws of Vietnam, without regard to its conflict of law principles. Công ty TNHH DANAHOST and you agree that the competent courts in Vietnam will have jurisdiction over any disputes not resolved by arbitration under Section 16 below.
Summary: 60-day negotiation → Mediation → VIAC Arbitration in Da Lat (Da Nang). Exceptions for IP and injunctive relief.
The Parties agree to first attempt to resolve any dispute ("Dispute") through good faith negotiation for at least 60 days after one Party sends written notice to the other Party.
If negotiation fails, prior to initiating arbitration, the Parties shall engage in mediation at the Vietnam International Arbitration Centre (VIAC) or a competent mediation center in Da Nang. Mediation costs will be split equally.
Disputes not resolved through negotiation and mediation shall be finally resolved by arbitration at VIAC in accordance with its Rules of Arbitration. Number of arbitrators: one. Seat of arbitration: Da Nang, Vietnam. Language of proceedings: Vietnamese. Applicable law: substantive laws of Vietnam.
The arbitrator may only rule on Disputes between the individual Parties. To the extent permitted by law, no Dispute may be arbitrated on a class action or representative basis.
The following claims are exempt from the above process: (a) enforcing or protecting intellectual property rights; (b) claims related to breaches of confidentiality or privacy; (c) seeking temporary injunctive relief in a competent court of law.
Summary: Significant changes will be notified 15 days via email. Continued use = acceptance.
The Company reserves the right to modify these Terms at any time to reflect changes in the Services, law, or business operations.
For significant changes affecting your rights or obligations, the Company will notify you via your registered email at least 15 days before the changes take effect. Minor changes (e.g., editorial corrections, typo fixes, adding new features that do not affect existing rights) may be made by updating the "Last Updated" date without separate notice.
Your continued use of the Services after the changes become effective constitutes your acceptance of the revised Terms. If you do not agree, you have the right to cancel your account prior to the effective date. For annual plans, if the changes are materially detrimental, you have the right to cancel and receive a prorated refund for the unused portion.
Neither Party shall be liable for any delay or failure to perform its obligations (except payment obligations) due to events beyond its reasonable control, including but not limited to: Acts of God, pandemics, war, acts of terrorism, strikes, widespread power outages, large-scale cyberattacks, changes in law, governmental orders, or failures of third-party infrastructure providers.
The affected Party must notify the other Party within a reasonable time and make efforts to mitigate the impact. If the force majeure event continues for more than 60 days, either Party has the right to terminate these Terms with written notice.
You consent to receive electronic communications from the Company via email and through the Services. You agree that all agreements, notices, and communications provided electronically satisfy any legal requirement that such communications be in writing. You consent to the use of electronic signatures, contracts, and electronic records in accordance with the Law on Electronic Transactions of Vietnam.
These Terms, along with the Privacy Policy and any referenced policies, constitute the entire agreement between you and the Company, superseding any prior agreements.
If any provision is determined to be invalid or unenforceable, that provision will be interpreted in a way that most closely aligns with the original intent to the fullest extent permitted by law, and the remaining provisions will remain in full force and effect.
The Company's failure to enforce any right or provision shall not constitute a waiver of such right. Any waiver must be provided in writing.
The Company may assign its rights and obligations under these Terms to a third party (including in the event of a merger, acquisition, or sale of substantially all assets) with notice to you. You may not assign your rights or obligations under these Terms without the prior written consent of the Company.
No provision creates a joint venture, partnership, employment, or agency relationship between you and the Company.
These Terms shall not be construed against the drafting party. Section headings are for reference purposes only and do not affect the interpretation of content.
To resolve a complaint or to request further information, please contact:
Công ty TNHH DANAHOST (DANAHOST CO., LTD)
Tax Identification Number (TIN): 0402334725
Address: 33 Giang Van Minh Street, Hoa Cuong Ward, Da Nang City, Vietnam 550000
Email: [email protected]
© 2026 Công ty TNHH DANAHOST. All rights reserved.
Terms of Use